Refund policy

Return & Refund Policy

At Pūrum, we stand behind the quality of our products. Please read our policy carefully before making a purchase.

Change of Mind Returns We accept returns on unopened, sealed products within 30 days of purchase. To be eligible, items must be in their original condition with the seal intact and packaging undamaged. Return shipping costs are the responsibility of the customer.

Opened Products For hygiene and safety reasons, we are unable to accept returns on opened supplement products unless the item is faulty or damaged.

Faulty or Damaged Products If you receive a product that is faulty, damaged, or not as described, please contact us within 14 days of receiving your order. We will offer a full refund or replacement in accordance with your rights under the Australian Consumer Law.

How to Request a Return To initiate a return, please contact us at enquiries@purum.com.au with your order number and reason for return. We will respond within 2 business days.

Refund Processing Approved refunds will be processed to your original payment method within 5–10 business days.